MIA Sports Solutions Ltd - Privacy Notice
MIA Sports Solutions is committed to protecting your privacy in accordance with GDPR, and other data protection regulations applicable within the EU. MIA Sports Solutions has implemented the necessary technical and organisational measures in accordance with the current state of technology in order to ensure high levels of protection of the personal data collected for our service provision. Full details are outlined in the policy below
The person responsible for the processing of personal data
The person responsible for all matters concerning the privacy and processing of any personal data, also known as the data controller, can be contacted as follows:
The Data Protection Officer
MIA Sports Solutions Ltd
Unit 13 Linfit Court
T: +44 1484 666860
Business Hours 09.00 -17.00, Monday to Friday
Further information from the supervisory authority
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
Phone: +44 (0) 1625 545 745
Under the General Data Protection Regulation, you have certain rights regarding your data as follows:
- You have the right to ask us for a copy of any data we hold about you
- You have a right to have any data that is incorrect, corrected
- You have the right to object to the use of your data
- You have the right to have your data provided to you to take elsewhere in a suitable format
- You have the right to have your data deleted in certain circumstances
- You have the right to lodge a complaint about the use of your data with the Information Commissioners Office (address provided within this policy)
If you wish to exercise any of these rights, please contact our data controller.
What we do when you contact us
When you contact us via telephone, email or our website we will collect the following information:
- Your name
- Trading Name if applicable
- Telephone Number
- Email Address
- If you place any personal information in the message box, we collect that as well
- Your consent to receive the requested information by email
We will only use this data to supply you with information about our products and services and process orders for any purchases.
We will enter these details into our secure sales order processing system so that we can provide you with the best service possible and to protect your information. We will only use this data to answer your query or respond to your communication. We will enter these details into our secure Customer Relationship Management (CRM) system.
We will keep your information until we no longer have any need to communicate with you.
Where you have made a purchase, we are processing this data because we have a contract with you to supply your purchase and we also have legal obligations to maintain financial information.
As a customer, we may send you important information about your purchase; we do this on the basis of our contract with you.
Having contacted us and specifically requested information from us you are registered on our database CRM system, we may from time to time also send you information that may be of interest to you. We will do this on the basis of our legitimate interest to promote our services. You may opt-out of this information using the link that is provided on any email that you may receive.
Your data is not passed to any third party, other than where required to fulfil our contractual obligations e.g. carrier or where a warranty or product registration requires it. Examples of this would be FlightScope, V1 Sports, Science & Motion Sports
How long is your personal information retained?
Your our personal information is only retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Third parties and sub-contractors
From time to time we may use subcontractors to provide some products or services to you, examples would be CAD design services, studio installation services, deliveries, financial leasing. We also may need to share your personal data with these subcontractors so that they can provide services to us. Our subcontractors are not permitted to use such personal data for any other purposes and we impose confidentiality requirements on their services.
Marketing and email communication
When we collect your name and your email address we may send email communications regarding:
- Product and service updates/information
- Special offers & promotional deals
- Events and training days
- Company and product news
We need this data to be able to email the relevant communication to you and we are processing this data with your consent. You may withdraw your consent at any time by; Clicking on the unsubscribe link at the bottom of the communication or by emailing firstname.lastname@example.org
We ask for consent to use non-essential cookies when you first visit the site.
This site may contain links to other sites. Please note that MIA Sports Solutions are not responsible for the privacy practices or contents of any other sites. We recommend that you read the privacy policies of such sites.
MIA Sports Solutions may from time to time change this policy or change, modify or withdraw access to this site at any time without notice. We recommend that you re-visit this policy from time to time to learn of any such changes to this policy.
MIA Sports Solutions 2018