Our commitment is to provide our customers with the highest levels of industry leading support. This is delivered through our Tech:Ex Pro Support Programme
Why Pro Support?
Your studio/ simulator installation is a complex set up which is commercially critical to your business or a major part of your home golf experience. To ensure continued effective performance, like a car, its needs maintenance. Our newly launched Tech:Ex Pro Support gives you total peace of mind
What is Pro Support?
Tech:Ex Pro Support provides proactive and ongoing support to you every working day;
- Full telephone support anywhere in the world*
- Full unattended remote access to your systems through our partner provider Rescue Assist*
- Onsite support visits, preferential 50% discounted rates (covered under quotation upon request)
- Structured scheduled 12 month remote maintenance plan consisting of:
- Annual health check of all systems**
- Carry out all required FREE software updates
- Recommendations for hardware upgrades and additions
- Liaising with core technology providers on support issues
**After the annual remote health check we supply you with detailed report, based upon a simple "traffic light system", giving you a summary of all work carried out, advised and critical maintenance work (click here to view sample report)
*Support is delivered during 9am to 5pm GMT, Monday to Friday
The Costs to You
The costs of providing this service depend on the number of studio/ simulator rooms you have at you facility. In summary;
1 studio £125 + VAT
2 to 3 studios £250 + VAT Support Contract period is 12 months
Contact us at: firstname.lastname@example.org or call +44 (0)1484 666860.
Click here to start a support session